Privacy Policy

Who We Are

SpinBet Casino is operated by SpinBet and is accessible at getspinbet.com. We are licensed under Curacao eGaming and provide online casino services to players worldwide, including New Zealand.

This Privacy Policy explains what personal information we collect when you use our website, why we collect it, how we use it, and what rights you have over your data. We've written it in plain language because we believe you deserve to understand exactly what happens with your information — not just a wall of legal text.

If you have questions about anything in this document, you can reach us at [email protected]. We'll respond within 5 business days.

Information We Collect

We only collect information that we genuinely need to operate the casino safely, process your transactions, and comply with our legal obligations. Here is what that includes:

Information you give us directly

• Your full name, date of birth, and country of residence — collected at registration to verify your identity and confirm you are of legal gambling age.
• Your email address and password — used to create and secure your account.
• Your phone number — used for account security and, if you opt in, for promotional notifications.
• Payment details such as card numbers, e-wallet account references, or cryptocurrency wallet addresses — collected when you make deposits or request withdrawals. We do not store full card numbers on our servers.
• Identity documents such as a passport or driver's licence, and proof of address — required for KYC (Know Your Customer) verification before your first withdrawal.
• Any messages you send to our support team — kept for quality and compliance purposes.

Information collected automatically

• Your IP address and approximate location — used for fraud detection and to comply with jurisdictional restrictions.
• Device type, browser, and operating system — used to ensure the site works correctly on your device.
• Pages visited, time spent, and actions taken on the site — used to understand how players use the platform and to improve it.
• Session data, cookies, and similar tracking technologies — explained in more detail in our Cookie section below.

How We Use Your Information

We use the information we collect for specific, legitimate purposes. We do not use your data in ways you would not reasonably expect.

• To create and manage your account — your registration details let us set up a secure account and keep it running correctly.
• To process deposits and withdrawals — payment information is required to move money to and from your account.
• To verify your identity — KYC checks are a legal requirement for licensed casinos. We cannot process withdrawals without confirming who you are.
• To detect and prevent fraud — transaction monitoring and IP analysis help us protect both you and the platform from fraudulent activity.
• To comply with legal obligations — our Curacao licence requires us to maintain records, conduct due diligence, and report certain activities to relevant authorities.
• To provide customer support — when you contact us, we need your account information to help you effectively.
• To send you account-related communications — this includes deposit confirmations, withdrawal notifications, security alerts, and important policy updates. These are not optional because they relate directly to your account.
• To send you promotional offers — only if you have opted in. You can unsubscribe at any time from any marketing email.
• To improve our platform — anonymised usage data helps us understand what works well and what doesn't.

Who We Share Your Information With

We do not sell your personal information. We do not share it with advertisers. We only share data with third parties when it is necessary to run the casino, and only with companies that have agreed to protect it appropriately.

• Payment processors — to handle deposits and withdrawals. These include card schemes, e-wallet providers, and cryptocurrency networks. Each has its own privacy obligations.
• Identity verification providers — third-party KYC services that help us confirm your identity and age quickly and securely.
• Game software providers — limited technical data may be shared to load and run games. Providers do not receive your full personal profile.
• Fraud prevention and security services — to identify suspicious activity and protect the platform.
• Regulatory and legal authorities — we may be required by law, court order, or our licensing authority to disclose certain information. We will tell you if this happens unless we are legally prohibited from doing so.
• Business transfers — in the event that SpinBet is acquired or merged with another company, your data may be transferred as part of that transaction. You will be notified in advance.

Cookies and Tracking

Cookies are small text files stored on your device when you visit a website. We use them to keep you logged in, remember your preferences, and understand how the site is being used.

Types of cookies we use

• Essential cookies — required for the site to function. These handle session management and security. You cannot opt out of these without breaking core functionality.
• Analytics cookies — help us understand traffic patterns, popular pages, and how players navigate the site. Data is aggregated and anonymised.
• Preference cookies — remember settings such as language or currency so you don't have to set them each time.
• Marketing cookies — used only if you have consented. These allow us to show you relevant promotions and measure the effectiveness of our campaigns.

You can manage cookie preferences through your browser settings at any time. Disabling analytics or marketing cookies will not affect your ability to play.

How We Protect Your Data

We take the security of your personal information seriously. Here are the specific measures we have in place:

• All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology.
• Sensitive data such as payment information is stored using industry-standard encryption at rest.
• We do not store full card numbers. Payment processing is handled by PCI-DSS compliant third-party processors.
• Account access is protected by password hashing. We never store your password in plain text.
• We conduct regular security audits and penetration testing.
• Internal access to personal data is restricted to employees who need it to do their job, and all staff are trained in data protection.

No system is completely immune to security incidents. If a breach occurs that affects your personal data, we will notify you and the relevant authorities as required by law, within the timeframes stipulated by our licence.

How Long We Keep Your Data

We keep your personal data for as long as your account is active and for a period after closure to meet our legal obligations. Here is what that looks like in practice:

• Account data — kept for the lifetime of your account plus 5 years after closure, to comply with anti-money laundering regulations.
• Transaction records — kept for a minimum of 5 years in line with financial record-keeping requirements.
• KYC documents — kept for 5 years after your account is closed.
• Support communications — kept for 3 years for quality assurance and dispute resolution.
• Marketing preferences and opt-out records — kept indefinitely so we can honour your choices.

When retention periods expire, data is securely deleted or anonymised so it can no longer be linked back to you.

Your Rights Over Your Data

You have meaningful rights over your personal information. You do not need to explain yourself to exercise them — simply contact us and we will handle your request within 30 days.

• Right to access — you can request a copy of all personal data we hold about you.
• Right to correction — if any of your information is inaccurate or out of date, we will correct it.
• Right to deletion — you can ask us to delete your data. We will do so unless we are legally required to retain it (for example, for financial compliance).
• Right to restrict processing — you can ask us to pause how we use your data while a dispute is resolved.
• Right to data portability — you can ask for your data in a structured, machine-readable format.
• Right to object — you can object to us processing your data for direct marketing at any time. We will stop immediately.
• Right to withdraw consent — if you gave consent for something specific (such as marketing emails), you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, email us at [email protected]. We will verify your identity before processing the request to make sure we are sharing data with the right person.

Children's Privacy

SpinBet Casino is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we discover that a minor has registered an account, we will close it immediately and delete all associated data.

If you believe a minor has accessed our platform, please contact us immediately at [email protected] so we can investigate and take action.

International Data Transfers

SpinBet operates internationally, which means your data may be processed in countries outside New Zealand. When this happens, we ensure that appropriate safeguards are in place to protect your information to the same standard as if it were processed locally.

This includes contractual data protection clauses with our third-party processors, and ensuring that any transfers comply with applicable data protection frameworks.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or how we handle data. When we make significant changes, we will notify you by email and post a notice on the site at least 14 days before the changes take effect.

The date at the top of this page always shows when it was last updated. We encourage you to review it periodically.

How to Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or have a complaint about how we handle your data, please get in touch:

• Email: [email protected]
• Live chat: available 24/7 from the SpinBet website
• Website: getspinbet.com

We aim to respond to all privacy-related enquiries within 5 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.