Terms of Service

Introduction

Welcome to SpinBet Casino. By accessing or using our website at getspinbet.com, creating an account, or placing any wager, you agree to be bound by these Terms of Service. Please read them carefully before you start playing.

These terms exist to make the relationship between you and SpinBet clear and fair. We have written them in plain language so you understand exactly what you are agreeing to — not just what a lawyer would write. If there is something you do not understand, contact us before you register.

SpinBet is licensed under Curacao eGaming licence No. 365/JAZ. Our services are intended for adult players in jurisdictions where online gambling is permitted. It is your responsibility to check whether online gambling is legal in your country or territory before registering.

Who Can Use SpinBet

Before you register, there are a few eligibility requirements you must meet. These are not optional and exist to protect both you and the integrity of the platform.

• You must be at least 18 years of age. We take age verification seriously and will ask for documents to confirm this before processing any withdrawal.
• You must be a real person acting on your own behalf. Registering on behalf of someone else, or allowing another person to use your account, is not permitted.
• You must not be a resident of a restricted jurisdiction. SpinBet does not accept players from certain countries due to legal restrictions. The full list is available in the Casino's restricted territories document.
• You must not be a current employee, contractor, or immediate family member of SpinBet or any of its associated companies.
• You must not currently be self-excluded from gambling under any responsible gaming programme — whether with SpinBet specifically or through a national self-exclusion scheme.
• You may only hold one account at SpinBet. Duplicate accounts will be closed and any balances may be forfeited.

Your Account

Registration

When you register, you must provide accurate and complete information. If any of your details change — particularly your email address, phone number, or payment details — you are responsible for updating them promptly. Providing false information at registration is grounds for account closure.

Account security

Your account is personal. You are responsible for keeping your login credentials private and for all activity that takes place under your account. If you believe your account has been accessed without your permission, contact our support team immediately.

Account verification (KYC)

We are required by our licensing authority to verify the identity of our players. This process — known as KYC (Know Your Customer) — involves submitting a government-issued photo ID and proof of address. Until verification is complete, withdrawals will not be processed. We may also request additional documents at any point during the account's lifetime, particularly before large withdrawals.

Account closure

You can close your account at any time by contacting support. Any real money balance remaining will be returned to you via your last-used payment method, provided your account is fully verified. Bonus balances that have not yet met wagering requirements will be forfeited on closure.

Deposits and Withdrawals

Deposits

The minimum deposit at SpinBet is NZ$10. All deposits must be made from payment methods registered in your own name. Third-party deposits — where someone else funds your account — are not permitted and may result in account suspension.

• Accepted methods include Visa, Mastercard, Skrill, Neteller, Paysafe, POLi, and several cryptocurrencies.
• Deposits are credited instantly in most cases. Cryptocurrency deposits are subject to network confirmation times.
• SpinBet does not charge fees on deposits. Your bank or payment provider may apply their own charges.

Withdrawals

To withdraw winnings, your account must be fully verified. Withdrawal requests are processed within 24 hours for e-wallets and crypto, and within 1–3 business days for card payments. Bank transfers may take up to 5 business days.

• The minimum withdrawal is NZ$20. The maximum per transaction is NZ$10,000.
• Withdrawals must be made using the same method as the deposit where possible. This is a standard anti-money laundering requirement.
• We reserve the right to request additional verification before processing large withdrawals.
• Pending withdrawals can be cancelled by the player before they are processed, at which point the funds return to the casino balance.

Bonuses and Promotions

Bonuses are offered as a way to give new and existing players additional value. They come with conditions. Understanding those conditions before you claim a bonus will save you frustration later.

Welcome bonus

New players are eligible for a 400% deposit match up to NZ$4,000 plus 400 free spins on their first deposit. The bonus is credited automatically. No code is required. The minimum qualifying deposit is NZ$10.

Wagering requirements

All bonuses at SpinBet are subject to a 35x wagering requirement applied to the bonus amount unless otherwise stated. This means a $100 bonus requires $3,500 in qualifying bets before the bonus balance can be withdrawn. You have 30 days from the date the bonus is credited to complete this.

General bonus rules

• Only one bonus may be active at a time. Claiming a new bonus while another is pending will result in the previous bonus being forfeited.
• Bonus funds cannot be withdrawn — only winnings generated from wagering the bonus are withdrawable once requirements are met.
• Free spin winnings are credited as bonus funds and are subject to the same wagering conditions unless stated otherwise.
• Certain games contribute differently toward wagering requirements. Slots typically contribute 100%. Table games and live casino games may contribute less or not at all.
• SpinBet reserves the right to modify or withdraw any bonus offer at any time. Players who have already claimed a bonus will not be affected by mid-promotion changes.
• Bonuses are intended for recreational players. If patterns of play suggest that a bonus is being exploited rather than used for entertainment, SpinBet may void the bonus and any associated winnings.

Games and Fair Play

All games available at SpinBet use a certified Random Number Generator (RNG) to determine outcomes. The RNG is independently tested and certified to ensure that game results are truly random and cannot be predicted or manipulated by either the player or the casino.

• Game outcomes are final. Once a round is completed and the result is displayed, it cannot be reversed.
• In the event of a technical failure during a game round, any open bets will be voided and your stake returned.
• If a game displays an incorrect paytable or promotional information due to a software error, SpinBet is not obligated to honour the erroneous values. We will notify affected players promptly.
• Attempting to manipulate game outcomes through software, exploits, or any form of cheating will result in immediate account closure and forfeiture of funds.
• Players are responsible for ensuring a stable internet connection. SpinBet is not liable for losses caused by disconnection.

Prohibited Conduct

The following activities are strictly prohibited at SpinBet. Any player found to be engaged in prohibited conduct will have their account suspended or permanently closed, and any funds may be forfeited.

• Registering more than one account, whether under your own name or using different details.
• Using someone else's payment details or allowing others to fund your account.
• Colluding with other players to gain an unfair advantage in any game.
• Using automated software, bots, or scripts to interact with the casino or play games.
• Abusing bonuses — including exploiting wagering conditions, using multiple accounts to claim welcome offers more than once, or betting in patterns designed to circumvent bonus terms.
• Attempting to launder money through casino transactions.
• Providing false or misleading information at any point, including during registration or KYC.
• Accessing the platform from a restricted jurisdiction using a VPN or other means of obscuring your location.

Responsible Gaming

SpinBet is committed to responsible gaming. Gambling should be enjoyable. When it stops being fun — or starts causing harm — we want to help.

Tools available to you

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit. Limits take effect immediately when reduced and after a cooling-off period when increased.
• Loss limits — restrict how much you can lose in a given time period.
• Session time limits — set a maximum duration for each gambling session.
• Reality checks — receive a notification at set intervals reminding you how long you have been playing.
• Temporary break — pause your account for a set period (24 hours up to 6 weeks). During this time you cannot deposit, play, or claim bonuses.
• Self-exclusion — permanently exclude yourself from SpinBet. This cannot be reversed for a minimum of 6 months.

To activate any of these tools, go to your account settings or contact our support team. If you are in immediate distress, the Problem Gambling Foundation NZ helpline is available 24/7 at 0800 654 655.

Intellectual Property

All content on getspinbet.com — including the design, layout, graphics, logos, text, and software — is the property of SpinBet or its licensors and is protected by applicable intellectual property laws.

You may use the site for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our explicit written permission. This includes scraping, automated data collection, and republishing game content.

Game content, including graphics, sounds, and mechanics, belongs to the respective software providers. Their terms apply to their individual products.

Limitation of Liability

SpinBet provides its services on an "as is" basis. While we work hard to keep the platform running reliably, we cannot guarantee uninterrupted access or that the site will always be error-free.

• SpinBet is not liable for any losses resulting from technical failures, including server downtime, internet disruptions, or software errors — except where those errors directly result in an incorrect game outcome.
• We are not responsible for any losses caused by your failure to follow these terms, including losses resulting from account sharing or failing to keep your login credentials secure.
• Our liability for any single event is limited to the amount of the bet or transaction involved.
• Nothing in these terms limits our liability for fraud, gross negligence, or anything that cannot be excluded under applicable law.

Account Suspension and Closure

SpinBet reserves the right to suspend or permanently close any account if we have reasonable grounds to believe that these terms have been breached, that fraudulent activity has occurred, or that a player poses a risk to the integrity of the platform.

In most cases, we will notify you before closing your account and give you an opportunity to respond. However, where there is evidence of fraud, money laundering, or serious abuse, we may act immediately and without prior notice.

If your account is closed due to a breach of these terms, any real money balance will be reviewed on a case-by-case basis. Bonus funds will be forfeited. If your account is closed for any other reason — including at your own request — your real money balance will be returned in full.

Changes to These Terms

We may update these Terms of Service from time to time. Changes can happen for a variety of reasons — new features, changes in law, or feedback from players that highlights areas of confusion.

When we make significant changes, we will notify you by email at least 14 days before they come into effect. Minor clarifications or corrections may be made without prior notice.

If you continue to use SpinBet after the changes take effect, you are agreeing to the updated terms. If you do not accept the changes, you are entitled to close your account before the effective date.

Governing Law and Disputes

These Terms of Service are governed by the laws of Curaçao. Any disputes arising from your use of SpinBet will first be addressed through our internal complaints process.

How to raise a complaint

• Contact our support team at [email protected] with the subject line "Formal Complaint" and include your account details and a clear description of the issue.
• We will acknowledge your complaint within 48 hours and provide a full response within 14 business days.
• If you are not satisfied with our response, you may escalate the complaint to our licensing authority, Curacao eGaming.

We take complaints seriously. Most issues can be resolved quickly with a direct conversation. Please reach out before escalating.

Contact Us

If you have questions about these terms, something is unclear, or you want to raise an issue with your account, please contact us. We are here to help.

• Email: [email protected]
• Live chat: available 24/7 from the SpinBet website
• Website: getspinbet.com

We respond to all account-related enquiries within 24 hours and general questions within 5 business days.